Terms & Conditions for One-to-One Online Music Business Consultancy

Introduction and Interpretation

1.1 These Terms and Conditions ("Terms") apply to all online consultancy sessions ("Consultancy") provided by Rocket Science Music Ltd ("we," "us," or "our") booked exclusively via our website.

1.2 In these Terms, the following expressions have the following meanings:

  • Booking means your request for a Consultancy session submitted through our website;

  • Confirmation means our email confirming acceptance of your Booking and the creation of a contract between us;

  • Fees means the consultancy fees payable by you;

  • Services means the consultancy services we provide online via video conferencing;

  • Event Outside Our Control means any event beyond our reasonable control (e.g., technical failures, internet outages, power failure, strikes, acts of God).

1.3 Reference to "working days" means Monday to Friday excluding public holidays.

2. Disclaimer

While we strive to provide expert and valuable music business consultancy, we do not guarantee any specific results, outcomes, earnings, job placements, or commercial success following the sessions. Success depends on multiple factors beyond our control, including your actions and external market conditions. By booking a session, you acknowledge and accept that results may vary.

3. Bookings and Contract Formation

3.1 Your Booking via our website constitutes an offer to purchase Consultancy. We reserve the right to accept or decline your Booking at our sole discretion.

3.2 Once we send you a Confirmation email, a binding contract is formed between us.

3.3 The Contract will continue until completion of the Consultancy unless cancelled earlier per these Terms.

4. The Services

4.1 Consultancy sessions are delivered online via video conferencing platforms.

4.2 We will use reasonable endeavours to deliver Services as described and scheduled but reserve the right to change the session time or consultant as necessary.

4.3 You are responsible for providing a reliable internet connection and a suitable quiet environment to participate.

5. Your Obligations

5.1 You agree to:

(a) Attend sessions punctually via the agreed online platform;

(b) Have sufficient English proficiency to participate effectively;

(c) Not record sessions without our prior written consent;

(d) Act professionally and respectfully;

(e) Keep your login details confidential;

(f) Use the sessions solely for your personal use and not share content with third parties.

6. Fees and Payment

6.1 Fees are payable in full at the time of booking via our website’s secure payment system.

6.2 Fees are inclusive of VAT.

6.3 If your Booking is declined, any paid Fees will be refunded within 14 working days.

7. Cancellation and Refunds

7.1 You may cancel within 14 calendar days of Confirmation for a full refund, provided the Consultancy has not started.

7.2 Cancellations after this period but more than 7 days before the session start date incur a £30 administration fee deduction from any refund.

7.3 Cancellations within 7 days of the session start date are non-refundable.

7.4 We may cancel due to unforeseen circumstances (including Events Outside Our Control) and will refund any Fees paid or reschedule sessions.

7.5 No refunds are issued for missed sessions due to your technical difficulties or failure to attend.

Liability

8.1 We are not liable for any indirect, incidental, or consequential loss arising from your use of our Consultancy.

8.2 Our total liability for breach of contract or negligence is limited to the Fees paid for the affected session.

9. Data Protection

We will use your personal data solely to provide the Consultancy and process payments, in accordance with our Privacy Policy.

10. General

10.1 These Terms are governed by English law, and disputes will be subject to the non-exclusive jurisdiction of English courts.

Contact

If you have any questions about these Terms, please contact us at:

info@rocketsciencemusic.co.uk